Officers


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Jay Kuhlman

As President of Listen360 and Qiigo, Jay Kuhlman leads business operations that support over 40,000 locations worldwide and some of the largest franchise brands in the nation.   Before joining EverCommerce’s growing network of leading brands, Jay spent 12 years as the Executive Vice President and Chief Operating Officer of Assima PLC, also serving on the […]

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Mark VanderBroek – Secretary

Mr. VanderBroek represents franchisors and multi-unit franchisees in litigating and resolving franchise, contract, and business disputes, defends vicarious liability claims against franchisors, and regularly counsels clients in the franchise industry on issues relating to franchise disclosure, regulation, contracts, and starting up, modifying and expanding franchise systems. He also is experienced in litigating intellectual property disputes […]

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Debra Webb Ivy

Debra began her career in Dallas, Texas representing franchisors such as Grandy’s, I Can’t Believe It’s Yogurt, Cajun Bait & Tackle, and Tony Roma’s Restaurants. In 2003, the Atlanta Bread Company recruited Debra and she has since called Atlanta home. In her time in Georgia, she has provided a plethora of experience to franchisors including […]

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Diane Phibbs

Diane PhibbsExecutive Vice President & Chief Content OfficerFranchise Update Media Known as a dynamic and strategic thinker, Diane Phibbs thrives on finding ways to drive revenue and profit. With 30+ years of demonstrated leadership and fiscal performance, Diane’s experience began in restaurant operations and quickly expanded to consumer marketing and eventually franchise sales and lead […]

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Horace Williams – Vice Chairman

Horace L. Williams, a veteran of corporate transformations and franchise operations, is currently Vice President of Franchise for The Honey Baked Ham Company, LLC based in Alpharetta, Georgia.  Mr. Williams oversees franchise operations, sales and development, and franchise relationships for the HoneyBaked brand.  A seasoned operations professional who also has considerable sales and marketing leadership […]

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Charles Watson

Charles Watson is the Chief Executive Officer at Tropical Smoothie Café and focuses on the sustainable growth of the franchise system with current goals of 1500 units, $1M Average Unit Volume and 18% average unit profitability. Prior to ascending to the CEO role, Charles was the Chief Development Officer for Tropical Smoothie Café. Charles was […]

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Eric Gagnon

Eric Gagnon is the President of We Sell Restaurants and a national industry expert in restaurant sale and valuation. Eric began his career in the financial services industry for Bank of America, Bank of New York and big five accounting firm, KPMG before launching the nation’s premiere restaurant brokerage firm and restaurant brokerage franchise. Eric […]

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Bill Bishop – Treasurer/Asst Secretary

Bill Bishop is an audit services partner for the Atlanta office of Grant Thornton. Bill has over 10 years of experience serving dynamic companies. He provides assurance services to public and private companies in a variety of industries including, franchising, retail, manufacturing and distribution. Bill is licensed as a Certified Public Accountant in Georgia, is […]

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Tray Doster – Chairman

Tray DosterDirector of Franchise SalesZaxby’s Franchising, LLC. Mr. Doster has been representing  Zaxby’s Franchising, LLC  since 2007. Tray joined the Zaxby’s family with 325 restaurants open and now the Brand is proud to have over 900 locations. Prior to his current role as Director of Franchise Sales, his responsibility was split between franchise development and […]

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Clarissa Bradstock – Chairlady Emeritus

Clarissa BradstockCEO of Any Test Franchising Ms. Bradstock has served as a VP of Client Services, COO, VP of Operations and CEO of both private and publicly held organizations. She has extensive experience with healthcare related organizations focused on physicians, insurance carriers, nursing professionals and dental practices. In addition to managing operations, she has also […]

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Jim Squire – Chairman

Jim Squire, Certified Franchise Executive, is executive vice president and Chief Development Officer at Firestorm, overseeing franchise development and alternative channel expansion for the brand. Firestorm is a national franchise company specializing in crisis management, vulnerability analysis/threat assessment, and business continuity. Squire also serves as president and CEO of Franchise Marketing Advisors, LLC, a broad […]

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